Shipping & Return Policy

Shipping Policy:
To maintain the lowest possible price on our products, McCourt does not include shipping
charges in the price of our products. The cost of shipping is figured for each individual order
and is determined by weight and destination. Shipments that do not meet weight and size
requirements by ground delivery will be shipped by freight carrier. Freight service includes
tailgate delivery only. You are responsible for taking the items off the trailer and into your
location. You may request inside delivery and other services for an additional fee. You may use
your own shipping method by supplying the information required when placing the order.

All shipments should be carefully inspected by the customer before acceptance. Immediate
inspection by the delivery carrier should be requested to record any damage or shortage on the
delivery. Notification of concealed damages must be made to the delivery carrier and McCourt
Manufacturing within 15 days of delivery of merchandise. Carrier liability ceases after 15 days.

CAUTION: After obtaining a clear receipt for shipment, the delivery carrier is no longer
responsible for damages or shortages. Please inspect all cartons and the products within them for
visible damage and count the number of pieces you received. Note any damage or discrepancies
on the carrier’s delivery receipt. If there is any visible damage, or if you discover any concealed
damage during unpacking, do not remove the merchandise or throw away the shipping carton. If
for some reason you are unable to inspect the items at the time of delivery, please sign the freight
bill as “subject to inspection”. You are liable for damage under the Interstate Commerce Act if
the above instructions are not followed.

Return Policy
The customer is responsible for the accuracy of items ordered: colors, sizes, options, etc.
An order confirmation is provided for inspection. Excluding McCourt errors, the following
instructions must be followed to return and/or exchange products ordered in error.

NO PRODUCT MAY BE RETURNED AFTER 30 DAYS OF DELIVERY DATE.
The customer is responsible for freight charges to and from the factory. Returned goods will not
be accepted without a Return Authorization Number (RA#) given by McCourt Manufacturing. A
25% restocking fee applies to all returns received in resellable condition. No credit will be given
for items damaged in transit.

Contact your sales representative to obtain your RA#. Mark EACH carton with the RA# written
in minimum 1” black lettering. Send to: McCOURT MFG, 1001 N 4TH ST, FORT SMITH, AR
72901. Email notification of the return and tracking information to: This email address is being protected from spambots. You need JavaScript enabled to view it. with
“RETURNING MERCHANDISE” in the subject line. Upon receipt, items will be inspected and
if cleared for resale, credit will be given minus the 25% restocking fee.

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